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VetPay

A pet owner’s financial situation can be a barrier to best care for their animals

Vets and veterinary nurses hate talking money to clients. Worse still, they hate seeing owners in distress over limited options to care for their pet and the tough decisions that come with that.

 

 

Strategy

Make it easy for vets and nurses to have a money conversation when discussing treatment options. Will you be looking to pay with cash, credit or VetPay?

 

 

Execution

Spinifex mapped the pet owner customer journey where money was the sticking point. By launching a series of initiatives, to make it easy to have a money conversation and to relieve stress for both pet owner and veterinary staff, there were not only healthier pets but also happier pet owners.

 

 

Results

Watch the video and judge for yourself.

Watch video

Spinifex acknowledges the Aboriginal and Torres Strait Islander peoples as First Australians and recognises their culture, history, diversity and their deep connection to the land. We acknowledge that Spinifex operates on the land of the Traditional Custodians and pay respect to their Elders past, present and emerging.

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