Vets and veterinary nurses hate talking money to clients. Worse still, they hate seeing owners in distress over limited options to care for their pet and the tough decisions that come with that.
Make it easy for vets and nurses to have a money conversation when discussing treatment options. Will you be looking to pay with cash, credit or VetPay?
Spinifex mapped the pet owner customer journey where money was the sticking point. By launching a series of initiatives, to make it easy to have a money conversation and to relieve stress for both pet owner and veterinary staff, there were not only healthier pets but also happier pet owners.